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Policies and Procedures
PRIVACY NOTICE: We will NEVER share your information, name, or email address with ANY one for any reason. We hate SPAM as much as you do, and we value your privacy.
Customer Service:
If you have questions or comments regarding Creativity International products, please email us at cjlphotog@aol.com, or call 616-956-0053
To UNSUBSCRIBE From Our Email List:
At the bottom of each email you receive from us, there should be an UNSUBSCRIBE link. Simply click on that link, and you can unsubscribe anytime.
Hours of Operation
- Charles Lewis Photography is open by appointment only Monday – Friday 9a.m. – 5p.m. EST
- We close for all government observed holidays
IF YOU ARE A MEMBER OF OUR INNER-CIRCLE MEMBERSHIP,
or have any other products of ours:
This policies and procedures applies to all Creativity International Products: The Charles Lewis INNER-CIRCLE Membership & Online Vault (Including all our "Treasure
Chests" and "Tool Kits.")
Billing Address
- Billing address must be the same as the shipping address. Due to credit card procedures, we cannot ship to a different address than we bill to.
Returns & Subscription Cancellation On Monthly Subscriptions (if applicable): If you are a member of the Charles Lewis Inner-Circle & Online Vault, You have
THIRTY (30) Days from the date of the original purchase to request a refund for your Charles Lewis Inner-Circle monthly subscription. Any refund request after the THIRTY (30) DAY
time limit will not be processed. You may cancel at any time after the initial THIRTY (30) Days has passed. To cancel your subscription, you may either call 616-956-0053, or go
to: www/cjlewis.com/cancel.html. Cancelations must be done at least 2 business days PRIOR to the end of the month for that cancelation to become effective the following
month.
- Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. There is an unlimited amount of orders that a
customer can place for one specific product, but the money back guarantee is void after a customer has used it for one specific product more than twice.
- Shipping of the product from Creativity International to your door will not be refunded. Shipping of the product to the Creativity International Refund Department will not be
compensated.
- To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and
the customer does not have proof that the product was returned we cannot issue a refund.
- Valid proof of returning a product includes: delivery confirmation or signature required via USPS. If the customer has delivery confirmation or signature required, then a
full refund will be issued.
- Due to loss or missing or slow mail, we will honor any package that is postmarked for up to one year after the purchase of the product.
Terms of Subscription Renewal
Monthly Inner-Circle / Online Vault Subscriptions automatically renew each month at the stated retail price until the subscription buyer notifies the company that they
wish to cancel. Please refer to Returns & Subscription Cancellations section of the Terms of Service page.
Personal Checks
- All checks are held for 10 business days. Orders placed with a check will be held for 10 business days. Once 10 business days is complete, the order will be released and
shipped.
- All returned check will be charged a $25 USD return check fee.
- Counter checks will not be accepted.
- Checks and money orders must be sent in US funds.
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